CollectionsDiagnose before you chase
An overdue balance is a symptom. Check five things in order: is the invoice right (PO, price, tax, delivery proof)? What is the customer's intent (willing and able, willing but unable, able but unwilling)? Is anything pending operationally (GRN, approvals, portal upload)? Is there a dispute? Is the payment actually scheduled? If any one of these is zero, cash is zero.
CollectionsA promise-to-pay that holds
A real promise has an amount, a date and a named person. Confirm it in writing the same day, set a reminder for the day before, and check receipt the day after. If it breaks, call the same day, ask what changed, and agree a smaller, realistic commitment with a clear escalation trigger.
CollectionsThe escalation ladder
Collector → AR lead → sales or account owner → finance heads on both sides → credit hold → formal notice → legal (last resort, with approval). Move up one step at a time, on agreed triggers, and always be firm on facts and respectful with people.
AR metricsMetrics that actually move cash
DSO tells you the trend, but manage with overdue %, ageing buckets, promise-kept rate, dispute cycle time and unapplied cash. Prioritise accounts by value × age × risk, and review the top 20 every week.
Careers5 resume fixes that beat the ATS
Use standard headings (Summary, Experience, Education, Skills). Keep one column, no tables or text boxes. Start bullets with action verbs and add numbers (₹, %, days, volume). Mirror the job description's keywords where they are true for you. Save as a text-based PDF or DOCX.
CareersInterview answers that stick
Answer with STAR: Situation, Task, Action, Result. Keep it to 90 seconds and end with a number: “cut overdue by 18% in two quarters”. Prepare five stories that cover a challenge, a failure, teamwork, a conflict and a success.