Corporate training
Accounts receivable and collections training for your team
Practical workshops for collectors, team leads and AR managers, built on 20+ years of running collections. Your team leaves with scripts, a daily routine and the confidence to have difficult conversations.
Who it is for
- Collectors and AR analysts who want structured calls and better promises to pay.
- Team leads who need to prioritise portfolios, coach and run daily huddles.
- AR and O2C managers who own DSO, escalation and stakeholder management.
- Sales teams who need to understand credit, terms and why billing accuracy matters.
Modules
Call structure, objection handling, tone, and turning "next week" into a dated, owned commitment.
Segmenting the portfolio, daily worklists, and focusing effort where the cash is.
Confirming promises, following up broken ones, and an escalation ladder everyone agrees on.
Logging, ownership, resolution time, and fixing the reasons disputes repeat.
DSO, average days delinquent, CEI, promise kept %, and how to present them to leadership.
Reminder emails, escalation emails and statements that are firm, polite and clear.
Formats
- Half-day or full-day workshop, online or on site in India.
- Multi-week programme with practice calls, assignments and follow-up coaching.
- Leadership session for AR managers and finance heads on KPIs, policy and stakeholder management.
Every workshop uses your own scenarios: real (anonymised) accounts, your terms and your escalation rules. That is what makes the learning stick.
Beyond AR: workplace and career skills
I also run career-readiness and professional skills programmes: business communication, email etiquette, presentations, assertiveness, difficult conversations and leadership. See the training programmes on the home page.
Frequently asked questions
Is the training online or in person?
Both. Most sessions run online; in-person workshops can be arranged in India.
Can the training be customised for our company?
Yes. I use your terms, escalation rules and anonymised real cases, so the team practises situations they actually face.
How do we measure the impact of the training?
Agree two or three measures before the workshop, such as promise-to-pay kept %, overdue % or calls per day, and review them four to eight weeks later.